FAQ's
What forms of payment do you accept?
Clothing Unlimited uses PayPal and is proud to accept debit cards, bank transfers, MasterCard and Visa. We do not accept cash, cheques or cash-on-delivery (C.O.D.).
How can I track the status of my order?
When your order ships from our fulfilment centre, you will receive an email confirmation with your shipment tracking number. To obtain a delivery status, enter your tracking number at www.ausposttracking.com.au or track your order status by clicking here.
How do I return a damaged, defective or incorrect order?
You can return any damaged, defective or incorrect item purchased from clothingunlimited.com.au within 14 days of receipt of delivery and receive a full refund or credit. If the returned item was damaged, defective or incorrect we will gladly pay for the return shipping cost as well as the shipping for the new item.
How do I cancel my order?
You may cancel your order up until your order has begun being processed. Please contact us by email. We will send an email confirming the order cancellation.
What happens if something I order is out of stock?
Our website contains a feature that removes out-of-stock items from the online store, but occasionally an item sells out within the day you may order. If an item on your order is sold out, we will still ship the available merchandise, and include an explanation in your package about any excluded items. Our friendly staff will do everything they can to accommodate your needs, but popular items are commonly known to sell out quickly. Unfortunately, we are unable to accept back orders at this time.
Can I order by phone, email or fax?
To protect your security, we do accept orders via phone and email but not by fax. To place an order please use the shopping cart on our website – our friendly staff will be happy to help you out.
What is the return policy for sale items?
We have the same 14 day return policy for most of our sale items as we have for regular priced merchandise. This means that we allow full refunds (less postage) on sale items unless the product is specifically marked in the product page.
Where do I ship my return?
Send the item to;
Clothing Unlimited
Shop 140, Riverwalk
Sunshine Plaza
QLD 4558
How will my order be shipped?
We use Australia Post for all of our shipments.
Do you have sizing information?
We have added a size charts link to each product page. Reference the size charts to help determine your size when ordering. Because sizing and cut will vary between brands, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size please contact us.
How should I care for my products?
To fully enjoy your new products, make sure you read the item's label and follow the care instructions.
How do I find an item?
Use our online search tool to locate the product. Simply enter all or part of the product name in the search field on our homepage and hit search.
How do I shop by brand?
To see a complete list of the brands we currently have on the site, simply scroll down the brand list on the left hand side of the homepage. To see all of the products offered by that brand simply click on it and you will be taken to the brand’s homepage with further search options to help you find the item you are looking for.
At what hours is the customer service available?
Clothing Unlimited customer service staff are available by phone Monday through Friday, 9:00 a.m. to 5:00 p.m. For all other times, please visit our contact us page.
|
